How we collect, use, and protect your personal information
📋 Plain English Summary: We collect your name, contact info, and home details to connect you with licensed window professionals. We do not sell your personal data to unaffiliated third parties. You can opt out at any time by contacting us at privacy@helpinghandsusa.online.
HelpingHandsUSA ("we," "us," or "our") operates the website located at helpinghandsusa.online. We are a free consumer matching service that connects U.S. homeowners with licensed, vetted window installation and energy efficiency professionals.
We are not a contractor, window manufacturer, government agency, or utility provider. We are an independent intermediary service. This Privacy Policy explains how we handle personal information you provide when using our website and quiz tool.
By accessing helpinghandsusa.online and completing our quiz or contact form, you agree to the terms of this Privacy Policy.
When you complete our quiz or contact form, we may collect the following:
When you visit our website, we automatically collect certain technical information, including:
We may receive information about you from advertising platforms (such as Meta/Facebook), analytics providers, and marketing partners in connection with ad campaigns that directed you to our site.
We use the information we collect for the following purposes:
⚠️ Consent to Contact: By submitting your information, you expressly consent to be contacted by HelpingHandsUSA and/or its partner contractors via phone, email, or text (including automated calls or texts) at the number and email provided, even if your number is on a Do Not Call registry. You may opt out at any time. Standard message and data rates may apply for texts.
We do not sell your personal information to unaffiliated third parties for their own marketing purposes. We share your information only in the following circumstances:
The primary purpose of collecting your information is to connect you with licensed window installation professionals. Your name, contact information, ZIP code, and home details may be shared with up to four (4) partner contractors in your area who may contact you to provide a free, no-obligation estimate.
We work with third-party vendors who help us operate our website and business, including:
These vendors process your data only on our behalf and subject to appropriate confidentiality and data processing agreements.
We use Meta (Facebook) Pixel and similar advertising tools. These tools may share certain event data (such as page views, quiz completions, and form submissions) with advertising platforms for campaign optimization and retargeting purposes. See Section 5 for opt-out options.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described herein.
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types:
We use the Meta Pixel, a code snippet that tracks visitor behavior on our site and reports certain events (page views, quiz starts, form submissions) to Meta for advertising purposes. This allows us to measure the effectiveness of our ads and reach users with relevant advertisements on Facebook and Instagram.
Meta's use of this data is governed by Meta's own Data Policy. You can opt out of Meta's interest-based advertising at facebook.com/ads/preferences.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Note that disabling cookies may affect the functionality of our website.
Additional opt-out options:
You have the following rights regarding your personal information:
To exercise any of these rights, contact us at: privacy@helpinghandsusa.online
We will respond to your request within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
You have the right to request disclosure of: (a) the categories of personal information we collect about you; (b) the categories of sources from which we collect it; (c) our business or commercial purpose for collecting it; (d) the categories of third parties with whom we share it; and (e) the specific pieces of personal information we have collected about you.
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
We do not "sell" personal information for monetary compensation. However, we do share personal information with partner contractors as described above. California residents may opt out of this sharing by contacting us at privacy@helpinghandsusa.online with the subject line "California Opt-Out."
We will not discriminate against you for exercising any of your CCPA rights.
California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. To make such a request, contact privacy@helpinghandsusa.online.
To submit a verifiable California privacy request, email us at privacy@helpinghandsusa.online with "CCPA Request" in the subject line. We will respond within 45 days.
We implement industry-standard security measures to protect your personal information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Typically, lead data is retained for up to 24 months. You may request earlier deletion by contacting us.
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete it. If you believe we have collected information from a child, please contact us at privacy@helpinghandsusa.online.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we update this policy, we will revise the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy. If we make material changes that affect your rights, we will make reasonable efforts to notify you.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📧 Email: privacy@helpinghandsusa.online
🌐 Website: helpinghandsusa.online
📬 Mailing address: United States
We aim to respond to all privacy-related inquiries within 5 business days and all formal rights requests within 30 days.